Terms and Conditions

Order Processing, Out of stock items, and Production Time frames

-All Orders received generally are shipped within 1-3 Business days. If a situation occurs that an item is unavailable for any reason, we will notify the customer in a timely manner. If an item is unable to ship in a timely manner, we will offer credit, or offer a substitute item when applicable, as per the customers request.
-As some of the products on this website are custom made to order, additional time may be required, especially for large volumes.
-Some items may be charged extra handling charges if most couriers classify them as oversized or overweight
-Also during peak time, production times can increase. For a estimate of production time frame for a custom made item, please email lgsales@lancergroup.com for a time quote.

Shipping and Special Handling Terms

DiscoveryLancer.com offers flat rate shipping of $17.95 for orders under $250. Orders over $250 before taxes are eligible for free shipping. Some exemptions and restrictions apply
-Both flat rate & free shipping eligibility only applicable for Canada & Continental United States
-Shipping to areas in outlying & remote areas may be subjected to extra shipping costs.
-Items that are freezable or heat / cold sensitive may be subject to extra handling charge for temperature controlled transport when applicable.
-Extra Shipping & Handling charges are over and above flat rate & free shipping eligibility.At Discovery Lancer Group

Terms of Access for DiscoveryLancer.com

Welcome to DiscoveryLancer.com. Please review this document for the DiscoveryLancer.com website Terms of Access. All use and access to DiscoveryLancer.com are governed by these terms expressed herein. By entering the Discovery Group website (www.discoverylancer.com), you acknowledge that you have read these website Terms of Access and agree to all terms expressed herein.

DiscoveryLancer.com is owned and operated by The Discovery Group in Winnipeg, MB, Canada.

The DiscoveryLancer.com Content Disclaimer

All information provided on DiscoveryLancer.com is subject to change without notice. The Discovery Group does make every effort to keep this website accurate, functional and helpful but due to the open nature of DiscoveryLancer.com and the potential for errors that are associated with the storage and transmission of digital information, The Discovery Group does not warrant the accuracy, funtionality and correctness of the information obtained from this website. Due to the wide variety of differences between computer hardware, software and internet access, The Discovery Group does not warrant flawless performance for every user that visits DiscoveryLancer.com. The Discovery Group accepts no responsibility or liabilty for potential damage caused to a users computer when visiting this website as we have no direct control over a users personal internet preferences, virus software or otherwise. As mentioned above, we accept no responsibilty or liability for poor performance of this website as we have no direct control over a users computer settings, internet access or otherwise. If problems do occur while using DiscoveryLancer.com, contact us immediately and we will make every effort to correct the problem. For more information about optimum performance for DiscoveryLancer.com, please review the Minimum System Requirements section of this website.

All recommendations and statements made regarding the products found on DiscoveryLancer.com, if any, are based on the research and experience of The Discovery Group. However, they are given only for information, and no warranty, expressed or implied, is made as we can not guarantee the results of operations of which we have no direct control. No guarantee expressed or implied is made regarding its use or to the resultant end product. We accept no responsibility for any personal injury, property damage or other types of loss due to negligence or otherwise resulting from the use or handling of these products. Users of our products should perform their own tests prior to beginning production to determine suitability for their particular purposes.

Access Rights and Use of Information

Access to DiscoveryLancer.com is limited to viewing all internally linked web pages for the sole purpose of doing legitimate business with The Discovery Group by accessing the information provided on this website. You may not use any information contained on DiscoveryLancer.com other than a legitimate business purpose. Any access or attempt at access to other areas of the DiscoveryLancer.com network that has not been setup for public viewing (ie. hacking, password cracking, defacing content on DiscoveryLancer.com, etc.) is strictly prohibited. Any person or persons found in violation of this section of the DiscoveryLancer.com Terms of Access will be prosecuted to the fullest extent of the law.

All information contained in this website (www.discoverylancer.com) is the sole property of The Discovery Group. This includes graphics, layout design, interface, HTML code, content and otherwise. Any attempt at copying or improperly downloading information (ie. copying images, code/script and content from the internally linked webpages of DiscoveryLancer.com by a method other the standard web viewing) is strictly prohibited. Any person or persons found in violation of this Term of Access will be prosecuted to the fullest extent of the law according to international copyright laws. For more information on our copyright policies, see the Copyright Information Section of this website.

A user of DiscoveryLancer.com is permitted to download images and content from our website provided the intended use is non-commercial and non-profit. This means a user may download content contained within DiscoveryLancer.com if the intended purpose is for personal use and non-commercial use. Any person or persons found using material for commercial purposes (ie. making profit) will be deemed in violation of Discovery Group copyrights and will be held accountable. Commercial usage is reserved to our affiliates and is explained in the Copyright Information of this website.

Discovery Hypertext Links to Third-party Websites

This website (www.discoverylancer.com) may be linked to one or more third-party websites which are not maintained by The Discovery Group. We are not responsible and do not assume any liability for the content of these third-party websites. Any hypertext links that exist on DiscoveryLancer.com doesn’t imply endorsement, sponsorship or recommendation of any third-party websites. DiscoveryLancer.com disclaims any responsiibility or liability for hypertext links that go from another website to DiscoveryLancer.com or hypertext links that go from DiscoveryLancer.com to another website.

The Discovery Group does not warrant the accuracy of information obtained from a third-party website either linking to or linking from DiscoveryLancer.com. We accept no responsibility or liabilty for inaccurate or misleading information obtained from a third-party website either linking to or linking from DiscoveryLancer.com. If there is a problem with a third-party website either linking to or linking from DiscoveryLancer.com, please contact a customer service representative from the company who owns and operates the website in question. While we do make every effort to ensure links that go from our website to a third-party website are accurate and up-to-date, we cannot assume responsibility or liability for inaccurate or out-of-date information transmitted from that website, as we have no direct control over the information provided on a third-party website. Any misleading or inaccurate information found on a third-party website is the responsibility of the company who owns and operates the site and any questions or concerns should be forwarded to that company and not The Discovery Group.

The Discovery Group does assume full responsibility and liability for hypertext links that link to or link from our affiliate websites (ie. www.lancergroup.com). Any content or information obtained from our affiliate websites is the responsibility of The Discovery Group as these websites are owned and operated by The Discovery Group. We do make every effort to ensure the information obtained from our affiliate websites are accurate, helpful, reliable or otherwise. Currently, we have one affiliate website (www.lancergroup.com) linked internally to DiscoveryLancer.com.

Link to DiscoveryLancer.com from a Third-party Website

The Discovery Group does allow hypertext links from third-party websites that direct a user to DiscoveryLancer.com. If you would like to create a link to DiscoveryLancer.com, you are required to inform the The Discovery Group webmaster of your intentions to link to our website.

The Discovery Group will include third-party website links if they are relevant to our business. The criteria required is that the information contained on the third-party site is related to our business but not a customer website or a website owned and operated by a Discovery Group competitor. We do not post links for customer websites as this would be a form of sponsorship and would be considered unfair to other customers. We do allow links to resource websites and organizations that give resources for our business. We also include links for our international Dealer websites as they are an affiliate of The Discovery Group and have special rights and privleges to advertising on DiscoveryLancer.com.

Security Measures

The Discovery Group takes security issues related to protecting information transmitted via this website (www.discoverylancer.com) very seriously. We will take reasonable security precautions to protect all such information but The Discovery Group cannot guarantee that any electronic transmission of information from DiscoveryLancer.com is totally secure. We take no responsibilty or liability for any damage or performance loss that could possibly occur while visiting DiscoveryLancer.com as we have no direct control over a users personal internet preferences. This includes system crashes, data loss or computer viruses. Upon entering DiscoveryLancer.com, the user accepts the Terms of Use listed herein and agrees to access information from this site at their own risk.

Updates and Policy Changes

All content and information contained on DiscoveryLancer.com is subject to change without notice. We update the content of DiscoveryLancer.com on a regular basis and this is done at our own discretion. Some information on our website may cease to be accurate (ie. discontinued products) but the viewer can be assured that the out-of-date content will be updated in the near future as we typically make website updates bi-monthly however some updates can take up to 6 months to take effect. No viewer of DiscoveryLancer.com shall dictate how The Discovery Group proceeds with our website updates as we use our own discretion when or when not to initiate a website update. We do, however, appreciate and respect feedback from our website viewers and will act on any complaint or comment made by that viewer if it is relavent to keeping DiscoveryLancer.com accurate, reliable, correct or otherwise.

The Discovery Group reserves the right to change our policies and disclaimers listed on this website at any time without notice. A viewer can return to the Policies and Disclaimers section of our website (www.discoverylancer.com) at any time and refer to the bottom of any of the associated pages to learn when the Policy was last updated.

Questions Regarding Terms of Use

Any questions or concerns about the LancerGroup.com Terms and Conditions should be directed to The Discovery Group Customer Feedback at:

Customer Feedback, The Discovery Group
311 Saulteaux Crescent, Winnipeg, Manitoba, Canada R3J 3C7
Phone: (204) 889-7422
Fax: (204) 897-3663
Email: credit@lancergroup.com

 

We’ll work hard to provide an acceptable solution but if you are not satisfied, the Manager will become involved in the resolution of your problem or concern.